Refund policy

We accept returns and exchanges within 30 days of you receiving the item. For a full refund, the gear must be brand new. That means it is indistinguishable from new including being free of scratches, smells, dirt, wear and it is returned in the original packaging. If you are unsure about your purchase and wish to set up or try out the trekking poles, it is important that you take precautions to keep it fully clean while doing so. When new gear is returned, we will provide a 100% refund.

Please note: We do not pay for shipping on Returns.  The cost of the return shipping label Hike N’ Hook provides is deducted from your refund, and Hike N’ Hook cannot reimburse you for return shipping.

For smaller items (e.g. mud/snow baskets) that are used, it is not practical for us to clean the item and try to find a new owner, so we do not accept returns on smaller items when they have been opened.

Please send us a message at info@hikenhook.com to initiate a return back to our location in the USA.