Refund policy

30-Day Return Policy

We want you to be confident in your Hike N’ Hook purchase. Items may be returned within 30 days of delivery for a refund, provided they are unused, undamaged, and returned with all original components and packaging.

You're welcome to inspect and test the fit and function of your Hike N’ Hook poles indoors. Products that show signs of trail use, fishing use, dirt, scratches, excessive wear, modification, or damage are not eligible for return.

Customers are responsible for return shipping for standard returns. If your product arrives damaged, defective, or incorrect, we'll make it right and cover the associated return or replacement shipping.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Purchases From Authorized Retailers

Products purchased from an authorized Hike N’ Hook retailer are subject to that retailer's return and refund policy. Please contact the retailer directly for returns or exchanges.

If you believe your Hike N’ Hook product has a manufacturing defect, please contact us and we'll be happy to assist with warranty support.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 20 business days have passed since we’ve approved your return, please contact us at info@hikenhook.com.

To start a return, you can contact us at info@hikenhook.com. Please note that returns will need to be sent to the following address: 2212 Gateway Oaks Drive #401, Sacramento, CA 95833 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@hikenhook.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@hikenhook.com.

Please send us a message at info@hikenhook.com to initiate a return back to our location in the USA.